Application of Essential Quality Tools For Service Process Excellence
2 Days’ Live Online Certification Program for Continuous Improvement & Problem Solving
Build a Strong foundation & understanding of applying Essential Quality tools to Improve Service processes.
Program Scope:
Key takeaway for Application of Essential Quality Tools For Service Process Excellence includes:
- Introduction to Data & its importance in Quality Improvement
- Application of Quality tools for service process Excellence
- Understanding Quality through data driven approach
- Use performance measurement tools to monitor the success of quality improvement initiatives
- Understanding the relationship between standard and current approaches to quality improvement
- Identifying the factors significantly effecting the objective of the service process
- Understand causes of poor performance of dependent variable due to independent variable effect
Pre-requisites:
- None on Statistics
- Must be Full-time Employed with a registered Service Organisation
Program Inclusions:
- 2 Days’ Expert Instructor-led Live Online Training
- Course Completion Digital Certificate
- Digital Badge
Who should attend Application of Essential Quality Tools Training Program?
Professionals from all departments, who are New to Quality / Process improvement & are keen to have a Solid foundation for the lifetime.
* IMP Note: Experienced practitioners of Quality Tools & Management, who wish to attend for a Refresher on fundamentals are also welcome to join, with full awareness of the Program Scope.
Upcoming Public Training Schedule
To be notified soon
* IMP Note: For Groups of 15+, we can schedule an exclusive program, on mutually convenient date & time. Contact us to know the details.
Additional Information: Application of Essential Quality Tools Training Program
- Application of Essential Quality Tools For Service Process Excellence Course will be delivered live through Zoom. Both Audio and Video facility will be available for interactions with the Trainer.
- A Computer with HD Webcam & a stable High Speed Internet connection is needed for each participant.
- Audio devices - Participants will need to have good quality Headphones sets with Microphone.
- Recording or Transmission of this session via any media type is strictly prohibited.
- Application of Essential Quality Tools For Service Process Excellence Course will be primarily conducted in English. However local language could be used in between, when possible, to facilitate effective learning.
- Application of Essential Quality Tools For Service Process Excellence course incorporates strategies for effective Adult Learning & Retention, and attendees need to participate in all Activities to maximize the benefits.